Definitions
For the purposes of this Shipping Policy:
“Company” (referred to as either “the Company”, “We”, “Us”, or “Our”) refers to ONEWORLD 1A SDN. BHD., Registration No. 202601019969 (1682066-T).
“Goods” refers to small electrical household appliances and related products offered for sale by the Company.
“Orders” means a request by You to purchase Goods from Us.
“Service” refers to the website and online services operated by ONEWORLD 1A SDN. BHD.
“You” means the individual accessing the Service, or the company or legal entity on whose behalf the individual is using the Service.
Shipping Coverage
We currently ship within Malaysia only. Orders placed from outside Malaysia may not be processed unless otherwise stated.
We deliver to all regions within Malaysia, including:
Peninsular Malaysia
Sabah
Sarawak
Our goal is to provide secure, reliable, and timely delivery services throughout Malaysia.
Shipping Fees
Shipping fees are calculated and displayed at checkout based on:
Delivery location
Order value, size, or weight
Courier service requirements
Any applicable shipping charges will be clearly shown before payment is completed.
There are:
No hidden charges
No additional handling fees unless otherwise stated
Processing & Delivery Time
All Orders are processed and shipped within 3–7 business days from the date of order confirmation, excluding weekends and public holidays.
Once your Order has been shipped, a notification with tracking information may be provided (where applicable) to allow you to monitor the delivery status.
Please note that delivery delays may occur due to:
Public holidays
Courier service disruptions
Weather conditions
High order volumes
Other unforeseen circumstances beyond our control
Estimated delivery times after dispatch may vary depending on the destination and courier service.
Delivery Methods
Deliveries are handled by courier and logistics partners appointed by the Company.
We deliver to:
Residential addresses
Commercial addresses
Please ensure that your shipping information is accurate and complete at checkout.
The Company shall not be responsible for delays, losses, or failed deliveries caused by incorrect, incomplete, or outdated address details provided by the customer.
Delivery Issues & Reattempts
If a delivery attempt is unsuccessful due to recipient unavailability, restricted access, or other recipient-related issues, courier partners may:
Attempt redelivery; or
Contact You to arrange an alternative delivery time or method.
Unclaimed or repeatedly failed deliveries may be returned to the Company.
Additional charges may apply for re-shipment, subject to courier service policies.
Damaged or Missing Items
If You receive an item that is damaged during transit or if any item is missing from Your Order, please contact us within 48 hours of receiving the shipment.
To assist with the investigation, You may be asked to provide:
Your order number
Photographs of the damaged item and packaging
A description of the issue
We will review each case and work with the courier partner to determine an appropriate resolution.
Changes to Shipping Policy
We reserve the right to update, amend, or modify this Shipping Policy at any time without prior notice.
Any changes will be posted on this page and will take effect immediately upon publication.
Contact Us
If you have any questions regarding shipping, please contact us:
Company: ONEWORLD 1A SDN. BHD.
Registration No.: 202601019969 (1682066-T)
Email: oneworld1A@outlook.com
Phone: +60 11-5874 1378
Address:
No. 1A, Jalan Tembikai 2
Taman Kota Masai
81700 Pasir Gudang
Johor, Malaysia