Overview
At ONEWORLD 1A SDN. BHD., we are committed to supplying quality small electrical household appliances and related products. Customer satisfaction is important to us. If you are not fully satisfied with your purchase, we provide a clear and fair return, refund, and cancellation process in accordance with the terms below.
Return & Refund Policy (Within 30 Days)
We accept return and refund requests within 30 days from the date of delivery, subject to the eligibility conditions set out below.
Eligibility Requirements
To qualify for a return, all of the following conditions must be met:
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The item must be unused and in substantially the same condition as received.
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The item must be returned in its original packaging, including manuals, accessories, warranty cards, and any promotional items provided with the purchase.
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The product must not show signs of misuse, accidental damage, modification, or unauthorized repair.
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A valid proof of purchase (receipt, invoice, or order confirmation) must be provided.
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Return requests must be submitted via email to oneworld1A@outlook.com within the 30-day return period.
Once the returned item is received and inspected, you will be notified of the approval or rejection of your refund request.
Approved refunds will be processed within 7–10 business days through the original payment method used for the purchase.
Defective or Damaged Products
If you receive a product that is defective, damaged during transit, or not functioning as intended upon arrival, please notify us within 48 hours of delivery.
To facilitate the assessment process, please provide:
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Your order number
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A description of the issue
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Clear photographs or videos showing the defect or damage
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Photographs of the packaging (if applicable)
Upon verification, we may offer:
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A replacement product
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A repair (where applicable)
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A full or partial refund, depending on the circumstances
Cancellation Policy (Within 12 Hours)
Orders may be cancelled within 12 hours of placement, provided the order has not yet been processed, packed, or shipped.
To request a cancellation, please email oneworld1A@outlook.com with the following information:
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Order number
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Reason for cancellation
If the order has already been processed or shipped, cancellation will no longer be possible. In such cases, you may submit a return request after receiving the product, subject to this Policy.
Exceptions
Please note the following:
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Return shipping costs are the responsibility of the customer unless the return is due to a defective, damaged, or incorrect item supplied by the Company.
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Original shipping charges are non-refundable unless required by applicable law.
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We reserve the right to reject returns that do not meet the eligibility requirements outlined in this Policy.
We do not accept returns or refunds for:
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Products damaged due to misuse, negligence, improper installation, or failure to follow operating instructions.
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Products that have been modified, repaired, or altered by unauthorized persons.
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Products returned without original packaging, accessories, manuals, or proof of purchase.
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Products showing excessive wear, physical damage, water damage, or electrical damage caused after delivery.
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Clearance, promotional, or final-sale items where stated at the time of purchase.
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Consumable parts or accessories that have been opened or used, unless found to be defective.
Return Process
To initiate a return, please contact us at oneworld1A@outlook.com with:
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Your order number
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Product details
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Reason for return
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Supporting photographs (if applicable)
Our team will review your request and provide instructions for returning the product if your request is approved.
Products returned without prior authorization may not be accepted.
Contact Us
If you have any questions regarding returns, refunds, or cancellations, please contact us:
Company: ONEWORLD 1A SDN. BHD.
Registration No.: 202601019969 (1682066-T)
Email: oneworld1A@outlook.com
Phone: +60 11-5874 1378
Address:
No. 1A, Jalan Tembikai 2
Taman Kota Masai
81700 Pasir Gudang
Johor, Malaysia