Overview
At ONEWORLD 1A SDN. BHD., customer satisfaction is important to us. We strive to provide a smooth and reliable shopping experience for all customers. We understand that circumstances may change after an order is placed, and therefore have outlined our cancellation policy below.
Order Cancellations
You may request to cancel your order within 12 hours of placing it, provided the order has not yet been processed, packed, or shipped.
Once an order has entered the processing, packaging, or shipping stage, cancellation will no longer be possible.
For orders that have already been shipped, please refer to our Refund and Returns Policy for information regarding returns and refunds.
Non-Cancellable Orders
Please note that certain orders may not be eligible for cancellation, including:
Orders that have already entered processing, packaging, or shipping stages.
Special-order items sourced specifically upon customer request.
Bulk or commercial orders arranged through custom quotations or special arrangements.
Orders containing products that have already been prepared for dispatch.
We strongly encourage customers to review all order details carefully before confirming and completing payment.
How to Request a Cancellation
To request an order cancellation, please contact us as soon as possible using the details below:
Email: oneworld1A@outlook.com
Subject Line: Cancellation Request – [Your Order Number]
Please include the following information:
Your full name
Your order number
Your contact number
Reason for cancellation
Our team will review the order status and notify you whether the cancellation request can be approved.
Refunds for Approved Cancellations
If your cancellation request is approved:
Refunds will be issued via the original payment method used during purchase.
Please allow 5–10 business days for the refund to be processed.
Actual processing times may vary depending on your bank, card issuer, e-wallet provider, or payment gateway.
A confirmation email will be sent once the refund has been initiated.
Exceptions
A cancellation request may be rejected if:
The order has already been shipped or is in transit.
The request is submitted after the 12-hour cancellation window.
Order processing, packing, or shipment preparation has already begun.
The order involves special procurement, bulk purchases, or custom arrangements made specifically for the customer.
Contact Information
For any inquiries regarding order cancellations, please contact us:
Company: ONEWORLD 1A SDN. BHD.
Registration No.: 202601019969 (1682066-T)
Email: oneworld1A@outlook.com
Phone: +60 11-5874 1378
Address:
No. 1A, Jalan Tembikai 2
Taman Kota Masai
81700 Pasir Gudang
Johor, Malaysia